FAQ

Frequently Asked Questions

Your complete guide to GoodBasics

Whether you're wondering how probiotic cleaning works, curious about how safe they are for your family and pets, need help with shipping and returns, or want to know what we mean by Microbiome Support - we've got you covered.

Product & Science

What is Microbiome Support™?

Microbiome Support™ is GoodBasics' approach to cleaning that actively nurtures your home's beneficial bacteria. Just like your gut has helpful bacteria that keep you healthy, your home has its own protective bacterial ecosystem.

Traditional cleaners kill all bacteria (good and bad), while green cleaners simply avoid chemicals. GoodBasics introduces beneficial probiotics that continue cleaning for 72 hours, outcompete harmful bacteria, and support a healthier indoor environment.

It's probiotics for your home - the same science that supports gut health, now creating healthier living spaces for your family.

How do your products actually clean dirt and stains?

Our probiotics produce powerful natural enzymes that break down organic matter at the molecular level. These enzymes target proteins, fats, oils, and starches - essentially "digesting" dirt, food residues, grease, and odour-causing particles. The cleaning continues for up to 72 hours as the probiotics keep producing fresh enzymes

What makes GoodBasics different from other cleaning products?

GoodBasics uses probiotic biotechnology to support your home's natural microbiome. While traditional cleaners kill all bacteria (good and bad), and green cleaners simply avoid harsh chemicals, GoodBasics actively introduces beneficial bacteria that continue cleaning for up to 72 hours while protecting your home's healthy bacterial ecosystem.

Are your products safe around children, pets, and my family?

Absolutely. The probiotic strains we use are the same safe, beneficial bacteria found in fermented foods and soil. They're non-pathogenic and completely safe around children, pets, and food preparation areas. With no harsh chemicals, toxic fumes, or dangerous residues, you can clean with confidence knowing you're not exposing your loved ones to harmful substances. In fact, they're safer than harsh chemical residues left by traditional cleaners.

Do your products actually clean as well as traditional cleaners?

Yes. Hospital studies show probiotic cleaning can reduce pathogens by up to 83% and is often more effective than traditional disinfectants in real-world conditions. Our products clean effectively while providing the added benefit of ongoing protection.

Product Usage

Can I mix GoodBasics products with other cleaners?

We don't recommend mixing our products with chemical disinfectants or bleach-based cleaners, as these will kill the beneficial probiotics. Our products work best as a complete system. You can use them alongside other natural cleaners if needed.

How should I store GoodBasics products?

Store in a cool, dry place away from direct sunlight. Avoid extreme temperatures. Our products are shelf-stable and don't require refrigeration.

Do I need to rinse surfaces after using GoodBasics?

For most surfaces, no rinsing is required – the probiotics are meant to stay active. For food preparation surfaces, a light rinse is fine if preferred, though not necessary for safety.

How often should I clean with GoodBasics?

Because our probiotics continue working for up to 72 hours, you may find you need to clean less frequently. Start with your normal routine and adjust as you notice surfaces staying cleaner longer.

What can I clean with GoodBasics products?

Our products are safe and effective on virtually all surfaces, fabrics, and appliances throughout your home. The pH-neutral formula won't damage materials, but always test on specialty surfaces first.

Ingredients & Sustainability

What ingredients do you use?

Our core ingredients include purified water (aqua), natural surfactants derived from plants, beneficial probiotic bacteria, natural enzymes, and natural citrus oils. Full ingredient lists are available on each product page.

Are your products vegan and cruelty-free?

Yes, all GoodBasics products are vegan-friendly and we never test on animals. Our probiotic cultures are grown using plant-based nutrients.

How environmentally friendly are your products?

Our products are fully biodegradable and actually beneficial to the environment. The probiotics help break down organic waste in water systems, and our packaging is recyclable.

Do you have any certifications?

Yes, we're PETA approved and Green Tag certified. Our products are manufactured in South Africa under strict quality standards and our probiotic strains are selected for safety and efficacy.

Troubleshooting

The product seems less effective than my previous cleaner. What should I do?

Probiotic cleaning works differently – it may take a few uses to see the full benefits as beneficial bacteria establish themselves. For immediate results, ensure you're using enough product and allowing proper dwell time before wiping.

I'm not seeing the 72-hour effect you mention. Why?

The ongoing effect is happening at a microscopic level. You might notice surfaces stay cleaner longer or have less odour between cleanings. In high-traffic areas, you may still need regular cleaning, but with less effort over time.

Can I use your products in areas with hard water?

Yes, our products work in all water conditions. Hard water (water with high mineral content like calcium and magnesium, common in many South African areas) won't affect the probiotics, though you may notice different sudsing action compared to traditional cleaners.

Why don't your products foam like regular cleaners?

We use minimal foaming agents because excessive foam doesn't improve cleaning and can interfere with probiotic activity. Less foam means more active probiotics and better long-term results.

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